Refund policy

RETURNS AND REFUNDS POLICY

This policy applies to purchases made on berrypuff.com, operated by BerryPuff.

RIGHT OF WITHDRAWAL

You may notify us of your decision to withdraw from your purchase within 14 days of receiving the product, without giving a reason.

To request a return, email info@berrypuff.com and provide:

  • your first and last name;

  • your order number;

  • the product you wish to return;

  • any photographs, if the product arrived damaged, faulty or incorrect.

After receiving your request, we will provide instructions and the address to which you should send the product. You must return it within 14 days of notifying us of your withdrawal.

CONDITION OF RETURNED PRODUCTS

The product must be returned with all its parts and, where available, in its original packaging.

You may examine the product to the extent necessary to establish its nature, characteristics and functioning. You are responsible for any reduction in value caused by handling or use beyond what is necessary for this examination.

Products returned dirty, damaged, washed, incomplete or with clear signs of use beyond normal examination cannot be refunded in full.

PERSONALISED PRODUCTS

The right of withdrawal does not apply to products made to measure or clearly personalised in response to a specific customer request, such as sizes outside the catalogue, structural modifications or specially requested fabrics.

Choosing a size, colour or variant normally available in the BerryPuff catalogue does not, by itself, constitute personalisation that excludes the right of withdrawal.

RETURN SHIPPING COSTS

Return shipping costs for a change of mind are the customer’s responsibility.

If the product received is faulty, damaged in transit or different from the one ordered, BerryPuff will cover the necessary return or replacement costs.

REFUNDS

After receiving and inspecting the returned product, we will notify you of the outcome of your request by email.

If approved, the refund will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.

The refund will be processed within 14 days of notification of withdrawal. BerryPuff may withhold the refund until the returned product is received or proof of its shipment is provided.

The time it takes for the funds to become available depends on your bank or payment provider.

FAULTY OR NON-CONFORMING PRODUCTS

If you receive a damaged, faulty product or one that does not match your order, contact us as soon as possible at info@berrypuff.com, including your order number and photographs of the problem.

We will assess the most appropriate solution, which may include repair, replacement or a refund, at no additional cost where provided for by the statutory guarantee of conformity.

This policy does not limit the consumer’s rights under applicable law or the statutory guarantee of conformity.

EXCHANGES

If you would like to change the size, colour or variant, email info@berrypuff.com. We will check availability and explain how to proceed. Any return and new shipping costs will be communicated before the exchange is confirmed.

CONTACT

For any request relating to returns, exchanges or refunds:

BerryPuff
Email: info@berrypuff.com