Shipping policy

SHIPPING POLICY

This policy applies to orders placed on berrypuff.com, operated by BerryPuff.

ORDER PREPARATION

Every BerryPuff is carefully handcrafted and prepared before being handed to the courier.

Orders are processed on business days, Monday to Friday, excluding public holidays. Orders placed at weekends or on public holidays begin processing on the next business day.

DELIVERY TIMES

For standard orders delivered in Italy, the estimated total timeframe is 5–7 business days from order confirmation.

This timeframe includes the handcrafted preparation of the product and its subsequent transport by courier.

Times may vary during periods of high demand, public holidays, promotions or circumstances beyond BerryPuff’s control. In the event of significant delays, we will contact the customer at the email address provided during purchase.

PERSONALISED PRODUCTS

Preparation and delivery may take longer for products made to measure or personalised in response to a specific request.

The expected timeframe will be communicated to the customer before final confirmation of the personalisation.

SHIPPING COSTS

Standard shipping is free for orders delivered in Italy, unless different conditions are clearly stated before purchase.

For deliveries outside Italy, service availability, costs and any estimated timeframes are displayed at checkout, before the order is confirmed.

SHIPMENT TRACKING

When the order is handed to the courier, the customer receives a confirmation email containing a tracking code, where available.

Tracking may take a few hours to become active on the courier’s website.

DELIVERY ADDRESS

The customer is responsible for the accuracy and completeness of the address entered when placing the order.

If you notice an error in the address, contact us as soon as possible at info@berrypuff.com. We will do our best to correct it before the order is handed to the courier.

Once the order has shipped, it may no longer be possible to change the address. Any costs resulting from incorrect or incomplete addresses, or from non-delivery attributable to the recipient, may be charged to the customer.

DAMAGED PARCEL

Where possible, check the external condition of the parcel upon delivery.

If the packaging has visible damage, we recommend accepting delivery with a reservation and documenting the damage with photographs.

If the product is damaged, incorrect or incomplete, contact us as soon as possible at info@berrypuff.com, providing your order number and photographs of the parcel and the product received.

NON-DELIVERY OR DELAYED SHIPMENT

If tracking is not updated for several days or delivery takes significantly longer than the stated timeframe, email info@berrypuff.com.

We will contact the courier and help you check the status of the shipment.

CONTACT

For any question about the preparation, shipping or delivery of your order:

BerryPuff
Email: info@berrypuff.com